How To Get Out Of Your Cell Phone Contract
According to the The Washington Post all you have to do when you in a contract with Sprint Nextel, is call customer service and complain until they don't like you anymore.
The communications company sent out about 1000 disconnect notices to "subscribers who call customer service excessively. The terminated subscribers called customer service an average of 25 times a month over the past 6 to 12 months, mostly complaining about billing or technical problems that Sprint was unable to resolve. Some called as many as 300 times a month... Customers did not have to pay a termination fee, and they were given until the end of July to find a new carrier."
Does this send a message to consumers that they only want you if you are willing to put up with poor service? Granted, this is only a small percentage of the 53 million subscribers that they have but I find these circumstances very interesting.
Well now you know how to get out of your cell phone contract if you are unhappy with the "Walkie-Talkie" people. "Did I hear a niner in there."
posted by Big Pappa @ 11:10 AM
2 Comments
Links to this post
2 Comments:
I have to say I've had nothing but great fortune with some of the most complained about cellphone companies. B4 At&t merged with Cingular I was super happy with them. I now have T-Mobile and I don't have one complaint. I also have Boost Mobile, the prepaid service for Nextel. I have the best sweetheart deal for my son's phone. I pay $49.99(no addt'l taxes or surcharges) per month and that gives him 400 mins., unlimited texting, unlimited chirping (walkie-talkie), unlimited web access and free nites& weekends starting at 7pm. I love it. If he goes over his mins. they "reboost" the phone and charge my cc $15. Today I was checking out the acct. activity (spying on my 14 yr old) and saw a "reboost" of $15 and a debit of $14 marked as a "card charge back". I called them to fig. out what the charge back was and why i was being "credited" on my cc but "debited" on the phone "credits". the first girl was sweet but couldn't help. the rep in the "premium acct. dept." was sweet but couldn't answer why this took place either so she transfers me to William, the supervisor. Well, William was pissed that I questioned why i was being credited and said it was at my request. I told him that I've never had a complaint with Boost since using their services(2yrs next month) and was baffled. Then I pointed out the fact that the only chargers that are ever made are $49 or $15 charges and $14 was an obscure number. He proceeded to say that the charge back was for $15 but I only had $14 on the phone acct. hence the $14 "debit/credit". So I asked him when should I expect to get my dollar. He lost it. I asked him to calm down. he gave me a "warning". I told him I understand it strange for a customer to call about getting a "credit" but maybe it was a mistake on their side and I shouldn't get the credit. He yelled "we don't make mistakes and now I'm giving you a second warning" I said "William, I just need to know why, this charge back is in place. I didn't request it. You have to give me more information than just 'I don't know why, you're the one who called' the company must keep some record of why you would give a customer money back." He then said I have been warned for the 3rd time and hung up on me. This stinky rule gives customer service reps the lead way to be assholes without any repercussions. First off, that sweetheart deal no longer exist and I think they are trying to get rid of people with deals like that. A friend of mines has been with Nextel for years and has a sick plan that they are trying to muscle her out off. This is just a way for SprintNextel to get rid of long time customers that have great plans that don't expire. I always try to do the right thing. I know I never requested a chargeback to my cc, but I will take the credit since they rather speak rudely and hang up on me than to figure out whether or not I deserved the credit at all.
Thanks for the comment Starr.
Post a Comment
Links to this post:
Create a Link
<< Home