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Tuesday, February 12, 2008

Marketing With Ink And Paper

Since you are paying for it, when you send out a post card you want to maximize the amount of text on the piece to make it worth your while right?

WRONG!

I have seen this mistake made over and over. Inexperienced marketers commonly make the fatal mistake of cramming tons of text into a tiny post card, hoping to convey as much information as an 11 x 17 brochure. In fact, I have kept several examples of post cards as example of what NOT to do (similar to my business card collection) when you are contemplating a direct mail campaign. I am opting out of showing them because they may get recognized but trust me, they are terrible.

It's real easy - when you decide to throw your hat into the direct mail ring, just remember, less is more. If you flood the entire front and back of a postcard in the hopes of getting your complete message across, your wordy piece piece of post office love is going to find it's way into the round file. When this happens, the only one that benefited from your endeavor was the post office.

So what's a person to do when you want to get the most out of your direct mail program.

  1. If you are promoting a "sale" focus on the time sensitive information and the action items associated with the event.
  2. Focus on a "pain" and elude to a solution. This will elicit a contact.
  3. Keep your message as short as possible and still be able to convey the "need-to-know" information.
  4. Design an interesting "front" that will make people want to turn it over and find out more.
  5. If you are engaging in a multi-month direct mail campaign, make sure all of your pieces have continuity with each other inside the confines of the campaign.
Before you begin, sit down and work out a plan for your campaign. Address who you want to target, what you want to target them with, how many times you want to "touch" them during the campaign and what is your follow up plan. If you know what you want before you approach your designer or ad exec, you will be much further ahead.

Some of our most successful direct mail campaigns have included nothing more than the company's website or one word on the front. However, the highest rate of return I have experienced, has been with dimensional mail. This type of mailing has a higher cost per piece and typically a lower volume but we have seen returns as high as 27%.

Bottom Line? Clean, simple text and design = better results

Have questions about marketing? Let me know what's on your mind. C'mon, talk to BigPappa!

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4 Comments:

At February 13, 2008 2:13 PM , OpenID Life & Lawns said...

wow, 27% response rate is awesome!
What was the actual buy rate? What industry?

In my business, we are very lucky to get .8% buy rate, but I send out hundreds of thousands of pieces and touch the top prospects 3 times in the lawn buying window (April and May)

I also strive for lots of clean white space.
Many of my fellow green industry guys forget that dmail is designed to generate a response and NOT a sale. We also use it as a branding tool to support our direct sales efforts. (harder to measure but still worthwhile.. my matchback report is complicated)
Good post Pop!
AL

 
At February 13, 2008 3:14 PM , Blogger Big Pappa said...

That big response was working with a retail food store. The one before that we got 24% I believe.

 
At February 15, 2008 12:24 AM , Anonymous Marie said...

I'm deciding what kind of giveaways to order for a job fair at a university. Would postcards be an enticing enough to have students consider us? I'm not sure which to promote on the giveaway/marketing paraphernalia: a) our web startup and how we work or b) our web products (like a job site we're developing or our blog PinoyWebStartup.com).

 
At February 15, 2008 8:35 AM , Blogger Big Pappa said...

Marie,

How about mailing out your giveaway with some additional incentive to visit your a special page on your website (so you can track ROI) to enter for a chance to win something big.

Once they enter on the site they have to bring their giveaway (which could be uniquely numbered) to the job fair and must be present to win the "big" prize.

 

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