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Wednesday, December 31, 2008

Chrysler's Bailout Backlash

Here's a PR move that caused some unanticipated backlash. Chrysler, the recipient of 4 BILLION DOLLARS in bailout/bridge loans, decided to thank America. A nice gesture to say the least. However, it doesn't seem that Americans were very open to the thanks.

As it turns out, Chrysler placed full page "Thank You America" ads in newspapers across the country including USA Today and the Wall Street Journal. This is where the tomato and other produce flinging begins. It seems that the forced investors tax paying Americans didn't like the expense or the delivery of the campaign.

Over at the Chrysler blog, readers are not holding anything back. Comments like, Mr. Nardelli "Your resignation and the resignations of senior executives who have mismanaged the business would have been much more appropriate." and "Mr Nardelli, Fire your PR and advertising teams and execs immediately" seem to be the norm from the readers.

To put this into perspective, a full color, full page ad in the Wall Street Journal is about $250,000. A figure that is much more than the average taxpayer's salary.

A big BOOOO goes out to Chrysler for not having a "Thank You" press conference or publishing heartfelt letters to the various media sources and blogs. Hey Chrysler, just repay your loan as quickly as you can so we can get on with our recession will ya.

My thoughts: Thumbs up for the effort. Thumbs down for the execution.

Your thoughts?

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Wednesday, July 16, 2008

I Forgot To Mention That I Twitter

I have never mentioned it before but if you would like, you can follow me on Twitter. I don't have anything profound or important to say. It's just fun I guess. It's kind of like having a mini blog.

Anyway, here's the address. Big Pops on Twitter.

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Tuesday, July 1, 2008

Market Your Website

If you don't think that your business needs a website or if you think that Internet marketing of your site isn't necessary, you are missing the boat.

Even today, in this world of technology on demand, I have talked with several business owners that don't think they need a website. They typically say, "I have all the business I want." Believe it or not there are even multi-million dollar corporations that still refuse to take their business to the web. I even know of a company that, by my estimation, continues to spend $300,000 a year in the printed yellow pages. Yeah, you know who you are.

The bottom line is that any company - ANY COMPANY- can benefit from a professionally constructed and properly written site. BUT, you need to dedicate the time and resources to maximize the ROI and make your website work for you.

Remember, having a website for the sake of having a website isn't enough. You need to demand results from your online presence.

Do people want to come back to your site? Do you have a function that will allow visitors to "sign up" for something? Do you have properly formatted landing pages for your banner advertising? Are you using your website to track the effectiveness of a direct mail campaign? If you can not answer yes to all of these questions, I may know of someone that can help. Drop me a line.

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Wednesday, June 18, 2008

Advertising In Things That Are Printed On Pulp

I am specifically referring to the newspaper and the yellow pages. How much do you spend on advertising in the yellow pages? Are there 2 or 3 yellow page books in your market and are you in all of them? Does the newspaper work for you?

I have published several posts about the death of newspaper and how the industry is in turmoil. Newspapers across the country have been taking hits in circulation and ad revenue for the last 10 years.

I was thinking about how information was disseminated recently, during all the flooding. People were desperately seeking information about weather, water levels, evacuations etc. Those that could, got online to find out the latest information. They didn't wait for the newspaper or turn on the TV. Granted this was a time of crisis and people needed information rapidly. I would propose that this instant need for information is not isolated to times of crisis. After all, we are in the age of instant information and a low deferment of gratification.

If consumers have to wait for information they are going to move on to the next source as fast as they can and we all know how the Internet has, well you know, a bunch of sources (reliability to be determined). For this very reason, companies that charge more for their services and don't have an auto attendant on their phone system will often times get more business. Customers want to talk to people, and they want information now.

But what about the yellow pages? Isn't this fast enough? There is still a following for the good ole' phone directory, but do you need a $3000 per month ad? I say NO. As part of a long term plan, we have been systematically pruning back every one of our client's yellow page ads with zero effect on the amount of calls they receive from the pulpy paperback. The dollars saved from this reduction have been allocated to other forms of advertising and marketing (mainly the web) and have been more successful from an ROI standpoint.

When I need a service, if I absolutely CAN'T find it on the internet, only then do I blow the dust off my 2004 yellow pages. Most of the generation behind me also operates this way. The bottom line? Take a leap of faith and cut your half page yellow page ad to a 1/4 page and track the results. You will be pleasantly surprised. BUT, you have to be disciplined to take the dollars saved and apply them to areas that WILL get you results. The same thing goes with newspaper. Limit your display ads to event or promotion based ads and see what you end up with.

If you get nothing else from this post take this one piece of information. Track your results. When someone buys something from you, ALWAYS ask them how they heard about you. Keep a log and evaluate your most effective means of advertising on an annual basis. Be diligent about this. So many business owners set out to do this but never end up following through. They are missing some valuable information by neglecting this simple little tool.

If you have a story about your reduction in yellow page spending or how you are handling your newsprint ads, let me know about your results.

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Friday, April 25, 2008

Online Ad Spending Is Up - No Kidding?

Is it really any shock to hear that Internet advertising is up again this year?

For the 8th consecutive year, the number of dollars spent on Internet advertising has again gone up. In fact, the amount of money that advertisers spent on Internet related ads was the leading increase with 18.9% more than any other media category increase according to Nielsen. The next closest thing to the Internet was national magazines with only a 7.6% increase.

Newspaper advertising has shown a steady decline year after year and in a post about the impact of the Internet on newspapers I wrote almost a year ago, I asked the question; "will we see the death of a media in our generation?" Again, there was a decline in newsprint ad revenue which equaled over 7.5% which is up from last year's 5% decrease.

The one big surprise for me in 2007 was the increased dollars that are being spent on outdoor advertising. Normally when I hear outdoor I immediately think of traditional billboards. Now there are these fancy new-fangled digital billboards that have the capability of switching out the message very quickly to accommodate sales or whatever may be an immediate and time sensitive call to action. I have noticed that companies are also spending more money on things like vehicle wraps. From city buses to company cars, this too can be considered outdoor advertising.

According to Forrester Research, online spending is expected to hit $204 Billion, this year. Yes I said billion. The 3 big "C's" are going to continue to dominate the online market; clothes, computers and cars. The 3 of those combined will account for over 1/3 of all online sales or $70 billion.

Here's another interesting tid-bit from the recent surveys. Free shipping, a big draw in past is garnering less interest on both the consumer and the retailer levels. With the increase in ad AND consumer spending, we may see free shipping go bye bye for a while. However, I do think that it will surface frequently. After all the .99 cents or 99 dollars on almost all consumer goods has never gone away.

One last fact about demographics and online behavior and then I will leave you to your day.

"The casual shopper goes online to look for the best price, leveraging the transparency of the Internet to save money. However, more affluent customers appreciate the convenience of shopping online and are not necessarily looking for the best deal. Retailers would be wise to recognize there are significant opportunities within both audiences and should market to them accordingly." Via Forrester

Yeah, I still think this Internet thing is a fad. You'll have to pry my CB radio from my cold dead hands.

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Monday, March 31, 2008

Online Money Making Secrets

Here's the information that you have been waiting for. I ran across this on YouTube. I tried it out and guess what. I made $1000 in less than 4 hours. There are some tweaks that you can do that will allow you to get the money in faster but 4 hours was OK for me.



Seriously, give it a shot, else do you have to loose. Share the love!

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Friday, March 28, 2008

Marketing and Taxes

Q: What does one have to do with the other?
A: As a business, you have to spend the money on both.

Every year April 15th seems to come earlier and earlier and if you are smart about how you handle your withholdings you will get a very small refund or you have to pay in a little bit. Your marketing efforts can be managed in a parallel fashion. If you have the right message, the right delivery method and the right design, you will earn the business back many times your initial investment.

BUT, you have to do it right. More often than not, a business owner knows just about everything about their product or service but they are not a marketing expert. This same type of knowledge/skill-set division is why so many medical billing companies exist today. Medical professionals simply want to practice medicine. They don't want to run a business and are happy to turn those duties over to the experts.

Many times, business owners are persuaded to spend their advertising and marketing budgets on single source vendors. For example, a local radio rep walks into a retail electronics store and convinces the owner or manager that he has the best station in the market to attract customers. The business owner unwittingly spends his monthly budget on the ONE station that the sales rep is selling.

Now, this may or may not be the right move, but in order to truly evaluate the options in the market, you need to have a non-biased marketing consultant that will look at the big picture. A marketing consultant can evaluate the local/regional radio stations, determine which ones will be the best for the businesses demographic and make recommendation on the most effective placement

In a similar fashion, a marketing consultant can look at your entire marketing campaign and make recommendations on how to improve your image, brand awareness and your marketing budget efficiency.

I ran across a great article about marketing and post cards. It talks about "doing it right" and is really applicable to what I am talking about here. Check it out, it's definitely worth the read.

Taxes and marketing are both necessary expenditures if you are a business owner, just make sure you are using your marketing dollars wisely. When you need law advice, you seek a lawyer right? Why wouldn't you seek the help of someone who specializes in marketing? Take a look at hiring a marketing consultant, they know marketing just like you know your business.

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Friday, March 7, 2008

Using Non Domain Based Emails For Business

Here's my opinion. You want to hear it because I know everything, right? Not really, but I do have some strong feelings on this subject. Very similar to my feelings on printing your own business cards on the perforated Avery stock and using an ink jet printer.

IF you have a business, AND you have a website and your own domain, you should NOT be using a Hotmail, Yahoo, AOL or other free email service. I don't care if you have had your email address, mycoolcamaro49@hotmail.com for 15 years, DON'T use it when corresponding professionally with clients. This chips away at your legitimacy. Take an extra 10 minutes and set up an email address through your control panel or have your hosting company do it for you if you don't know how.

All I know is that if you send me an email from sirpimpsalot@aol.com and expect me to buy something from your company, you have already lost my business. (unless of course you are selling pimp hats.)

So tell me what do YOU think on the subject.

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Tuesday, February 26, 2008

SiteHoppin BABY!!

There are a few sites on the internet that I try and stop by every day. Gorilla Sushi, A Strange Life and Blogsters Guild just to name a few. Mostly because I want to see what they are going to say next. If you have ever seen the movie about Howard Stern called "Private Parts", according to the NBC executive in the movie, the reason for his ratings being so high was that "people wanted to see what he would say next."

This is exactly why I stop by the SiteHoppin blog. When I first ran across this blog, I thought to myself, good grief, this is the most annoying thing I have ever laid my eyes on. But you see, in the beginning, I simply didn't get it.

Well, I get it now and I have to tell you, it IS hilarious. At first I thought that it was going to be like the train wreck Anna Nicole Smith Show. Seriously, I HATED that show, but for some reason I couldn't keep my eyes off of it. If I was flipping the channels and it was on, some unknown force would compel me to stop and stare at the screen. I would get so mad at that show. How could someone so stupid have their own show? Why are people watching this? Are people like me or do they find this entertaining? I would complain how Hollywood will exploit anything. After about 15 minutes of ranting my wife would usually come in and say in calm voice, "why do you watch it?" or "just turn the channel." Yeah right, she didn't know anything.

So here I am on the SiteHoppin Blog. There's this crazy cat named Max who makes videos of himself in his kitchen drinking SOJU and Mickey's. Mostly he rambles about SiteHoppin, getting drunk, site stats, cooking, drinking, and what ever comes to mind. Oh did I mention getting drunk?

As of this post, the most recent episode informs us of his quest for knowledge in the Java and Ajax world. He also lets it slip that he is broke because of recent server upgrades. I kind of feel bad for Max, given his recent bout in the hospital. I may send him some cash, but I don't know, we will have to see. I am still trying to figure out if he really is broke or this whole thing is a well orchestrated production. Nonetheless, it is entertaining AND I am compelled to check back every day. I may even go out and locate some SOJU to make my own video and send it to max.

Actually there's more to SiteHoppin than just the crazy blog. It is a new kind of social bookmarking site. It is reminiscent of StumbleUpon in the sense that you can "hop" to a random website and if you like it you can vote on it. However it is more than a simple thumbs up or down. You get to vote on the page in the form of beers. Yes, beers! You can rank the page from 1 to 5 beers, tag it, comment on it and then move on. Here are a couple of my pages that I have submitted, if you feel so inclined head on over and rank me. But more importantly, try out SiteHoppin and let me know what think. Granted, this site is in it's infancy and I think that Max has some tweaks to perform that will make it better but I think it is a good start.

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Tuesday, February 12, 2008

Marketing With Ink And Paper

Since you are paying for it, when you send out a post card you want to maximize the amount of text on the piece to make it worth your while right?

WRONG!

I have seen this mistake made over and over. Inexperienced marketers commonly make the fatal mistake of cramming tons of text into a tiny post card, hoping to convey as much information as an 11 x 17 brochure. In fact, I have kept several examples of post cards as example of what NOT to do (similar to my business card collection) when you are contemplating a direct mail campaign. I am opting out of showing them because they may get recognized but trust me, they are terrible.

It's real easy - when you decide to throw your hat into the direct mail ring, just remember, less is more. If you flood the entire front and back of a postcard in the hopes of getting your complete message across, your wordy piece piece of post office love is going to find it's way into the round file. When this happens, the only one that benefited from your endeavor was the post office.

So what's a person to do when you want to get the most out of your direct mail program.

  1. If you are promoting a "sale" focus on the time sensitive information and the action items associated with the event.
  2. Focus on a "pain" and elude to a solution. This will elicit a contact.
  3. Keep your message as short as possible and still be able to convey the "need-to-know" information.
  4. Design an interesting "front" that will make people want to turn it over and find out more.
  5. If you are engaging in a multi-month direct mail campaign, make sure all of your pieces have continuity with each other inside the confines of the campaign.
Before you begin, sit down and work out a plan for your campaign. Address who you want to target, what you want to target them with, how many times you want to "touch" them during the campaign and what is your follow up plan. If you know what you want before you approach your designer or ad exec, you will be much further ahead.

Some of our most successful direct mail campaigns have included nothing more than the company's website or one word on the front. However, the highest rate of return I have experienced, has been with dimensional mail. This type of mailing has a higher cost per piece and typically a lower volume but we have seen returns as high as 27%.

Bottom Line? Clean, simple text and design = better results

Have questions about marketing? Let me know what's on your mind. C'mon, talk to BigPappa!

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Thursday, January 24, 2008

The Sears Story


I have been seeing a LOT of articles online about how terrible the customer service is at BestBuy and Sears. I had an ever so small outburst about Sears' customer service in a post about purchasing from local businesses. In the comments section, Al wanted to hear more about the "Sears Incident."

Without further adieu, I give you The Sears Story.

I am going to try and condense this down as much as possible. A few years back, I decided I needed a new vacuum. Because of that need, I went to Sears and after some brief discussion with the sales person about the various models and the FAB's of each one, we settled on a Kenmore vacuum, we will call it vacuum model POS V1. This vacuum lasts about 2 years before it stopped working. Out of warranty, we figured it was just a cheap vacuum. I believe it was only about $200. Please understand that I am not using it as a shop vac or processing gravel with it. Normal household vacuuming is all it is used for. I liked the vacuum well enough and so I decided to get another one just like it. I thought a vacuum should last for more that 2 years but hey, what do I know.

So we (my wife and I) go back to Sears and purchased the same thing. 6 months into the vacuum (model POS V2), it starts shutting down after about 10 min. of vacuuming. I waited another 5.99999999 months to take it in. It was simply to low on my priority list. By the time the repair center (somewhere in BFE) actually gets the unit, it is 2 days out of warranty. (They stopped doing local repairs quite some time ago.) They said that they can't fix it under warranty and it will cost $135.00.

Hold on a minute there cowboy. I said, "When I brought it into the store it was still under warranty." Apparently THAT didn't matter. It matters when they go to make the repair. But here is the kicker. As I was talking with the manager's manager, he was reading the notes out loud on the phone to me and said that they can't get it to duplicate the problem. (Keep this in mind for later)

Come to find out that they had already put a new motor in it and were trying to sell it to me before they were going to ship it back. This was before I found out that the tech wrote a note about not being able to find the problem. After calmly talking to the service center's manager's manager it became apparent that they weren't going to do anything for me under warranty. In a fit of rage, I told them to put the old (expletive deleted) motor back in and ship the (expletive deleted) thing back to me. And in a very unkind manner I explained to them that they would never get another dime of my money again.

The next week I get an automated phone call on my answering machine saying that I have a "repaired" product ready for pickup. Repaired?!?! Oh yes, the story gets better. Not only is the vacuum NOT repaired it is in a worse state than when I sent it in. The vacuum comes back and it has another motor in it that doesn't even work. So now, I can't even use it at all. Remember before it would at least run for 10 minutes and then shut off, but now, NOTHING.

Keep in mind this was a time consuming ordeal for me that lasted about a 2 weeks. I WAS going to go back around with them, simply on a matter of principle, but I then realized that MY time is worth more than the entire Sears service department. Pick your battles, I guess.

Here's what I ended up doing. I just decided to take them BOTH (models POS V1 & V2) to the Sears vacuum department and drop them off. The manager came out and asked what the problem was and I replied, "No problem at all, here are the 2 junk vacuums (obviously in like new condition) that I bought from you and you can have them back. This has been a valuable learning experience for me. I will never buy anything from this store or your company again." I walked out with them all staring at me in silence. Not the justice that I was looking for but it made me feel good I guess. Word of warning. DO NOT buy ANYTHING from SEARS. They SUCK. Thats right, SEARS SUCKS. (linkbait)

So why didn't I go back and do a second round of battle? Because I now tell everyone I know about how Sears customer service sucks and that they should NEVER buy anything from Sears unless it is a Craftsman hand tool. AND I have this platform to spread the message.

On a side note, I don't get real excited about vacuums but I have to tell you that I AM excited about the vacuum I have now. I have a Dyson. This piece of machinery is an amazing work of technological art. I have never had nor seen a vacuum perform like the Dyson. If you have the means, I HIGHLY recommend that you pick one up.

Ok this LONG post is done. If you made it this far, thanks. Let me know about your experiences.

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Thursday, January 3, 2008

The Decision To Buy Local

When I watch TV or listen to the radio, typically the best creative comes from non-locally owned companies. I mean seriously, how awesome is this spot. When I say locally owned I am talking about smaller business that may have 1 or more stores and serving a rather smaller geographic area. I am NOT talking about WalMart or BestBuy.

Now granted, big companies are going to have BIG budgets and can hire better talent, creative directors, and big time ad agencies. However, this doesn't mean that just because you are a local business, your advertising has to suffer. There are all kinds of ways for a smaller business to deliver good creative.

Whatever you do, DO NOT let the local TV or radio station assembly line your spot. Hire someone that has a proven track record and can demonstrate proficiency in creative, production and design. Same thing goes with your printed material. Don't sacrifice on your graphic design. Hire a professional designer or marketing company that knows design. Don't rely on someone that says, "Hey Jim Bob, I know how to use Publisher and Word. I can make you a real purdy brochure." AND, don't take your final design to a color copy shop. Have it printed by a professional, commercial printing company. Now there is an exception that I am willing to accept. If you only need 50 of the finished product, then that is an obvious exception.

Now that I went off on that tangent, here is the real question that I am wondering about and would like some answers from you guys. Marketing and advertising aside, when it comes time to make a purchase for a washer, dryer, TV, Vacuum, or whatever. Do you turn to a locally owned business or will you shop at a big box store? Let me know why you make your buying choice.

For me, I will support a local business if I can. I have even been known to pay more at a locally owned company. Now don't get me wrong, I still get toilet paper and other miscellaneous things at WalMart, Sams or Target, but when it comes to major purchases like appliances, and things of that nature, I am going to go to a local business. I have had some of my worst customer service experiences from companies like Sears, Mediacom and WellsFargo. Now bear with me as I have a tourettes episode. SEARS WILL NEVER GET A DIME OF MY MONEY AGAIN!!! Sorry about that, I am a little scarred.

Digression aside, when I make local purchases, not only is the service better in most cases, I feel I am helping a neighbor.

Your thoughts?

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Friday, December 28, 2007

Late News For The Week. It's Official - Digg Is For Sale

I know that this is pretty old news but I just read that Digg is for sale for $300 million dollars.

"A reliable source just confirmed the company’s plans, noting the company has hired Allen & Company, a tiny but influential private investment firm, to help broker a deal. The asking price is still $300 million, the source said." Wow, $300 million. I wonder if they'll take a check?

"When asked about a potential sale, Digg founder Kevin Rose said that “we never comment on things related to acquisitions.”

Awww shucks, can't he give us a little something?

All I know is that I have way better luck with traffic from Stumbleupon. Digg has never really generated anything substantial. With any social media, the big challenge is converting that traffic into RSS subscribers or ad clickers, what ever your goal is. I have had moderate luck getting RSS conversions from SU traffic. However this month I have increased my RSS subs by about 70 so far but that was due primarily to the contest which ends on the 4th. And because it is going so well I am going to give an un-announced bonus when the winner is drawn.

I am curious, what social media is your biggest generator of traffic?

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Thursday, December 27, 2007

Customer Service IS Marketing

Back in September I wrote a post on the level of customer service that I had to endure during an encounter with our fine U.S. Postal Service. Customer service is something that I am always looking for, good or bad. I want to make sure that the good is rewarded and I take lessons from the bad.

What is good customer service though? Is it outsourcing your technical help line to an Indian company where they can barely speak English? Does great customer service mandate that you have a very long and complicated auto attendant on your phone system? I think not.

I can't tell you how many times I have been on hold for over a half hour with my home ISP and the on hold message is saying, and I'm not kidding here - "If you are experiencing problems with your internet please go to www..." By the time you actually get to speak to a live person, you are much more irritated than when you first dialed the support line number. To make matters worse, the poor, unfortunate soul that gets the daunting privilege of assisting you, ends up with both barrels.

In my continuing quest to educate myself and try as I might to improve my own customer service skills, I ran across a BRILLIANT article on the very subject over at the aptly named Daily Brilliance.

Allow me to hit the high points for you.
  • Tell your customers when there is a problem: Don't wait for them to call you and wonder what is going on. It's all about being proactive.
  • Don't have automated phone systems if you can help it.
  • Don't lie to your customers. This goes back to sales 101. Tell them the truth, if you don't know, say; "I don't know but I will find out for you." This will eliminate the "over promise and under deliver" problem that commonly plagues sales people.
  • If you are going to sell something new, make sure your employees know about it and are at least slightly trained on the subject. I can't tell you how many times I have gone into a store and I know more about the item in question than the sales person. If you don't know about the product go find someone who does. NEVER FORGET, consumers are WAY MORE educated these days by the time they walk into your store. People do use the internet for something other than email and funny videos.
  • This is MY FAVORITE! "Do Not Allow People That Do Not Speak English Out With The Customers." If you are going to sell me something, especially here in the Midwest, make sure you can sell it to me in English. I don't care if it is a Whopper with cheese or a 52 inch plasma, you need to be able to speak the official language of my country in order to sell it to me.
  • Make sure you wait on customers. If I walk into a store and I have waited 15 minutes for help while the employees are all huddled together discussing the rave that they attended last night, I am walking out. Greet your customer, thank them for the business and say good bye as they leave.
  • If you outsource, does your customer service suffer? You had better make sure it doesn't. The author states that he encourages people to purchase PC from somewhere other than Dell "...due to the quality of customer support I’ve received through their call center in India. I have nothing against Indian people but I do have a problem dealing with customer support when I cannot understand them."
  • Treat each customer on their own merit. Don't punish all customers for the actions of the few. Instead of assuming that all customers are stealing from you, look at each customer as your neighbor or friend and talk to him or her in such a way that is both welcoming and trusting.
Here are a few other obvious sentiments from the article. "The best customer is the return customer, Every Business Should Have Clean Restrooms and what one would assume is obvious, remain open during the hours on your sign." This is a very brief summary of the entire article. Make sure you head over and check out the article in it's entirety. Bottom line, treat your customers the best you can. After all, they are the reason you are in business.

red lobster logoIf you are still with me, (I know this is a long post) I do have one final illustration and then I want to hear from you. The other night I was at Red Lobster for some mediocre seafood enjoyment. Normally, they have outstanding customer service but for some reason our server was either having a bad night or really didn't care. We were seated right away but shortly afterwards our server brought us the wrong drinks. I informed her of the mistake and she took it away never to return with a replacement.

She served us appetizers, salads and the main course, the whole time forgetting to bring me Red Lobster Biscuitsanything to drink. But here's where you say, "didn't you reminder her?" Yes, of course I did. As a matter of fact, I reminded her 2 additional times that I didn't have anything to drink. In the end, I ate my entire meal with nothing to drink. I had to grab my wifes water a couple of times to wash down the cheesy garlic and herb biscuits, you know the ones I am talking about! Mmmmmmmm. Anyway, here's the question. Do you tip or not?

Tipping is a big debate with some of my friends. Maybe this is the bigger question that I need answered. Is tipping based on the level of service you receive or is it just part of the cost of going out. Do you think that people should get tipped even if they provide horrible service? I have been on both the tipper and the "tippee" and my thoughts are much different than some of my friends. Let me know what you think.

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Thursday, December 13, 2007

Because Everyone Is Talking About It Anyway



Just about every blog that I read lately is talking about Entrecard. OK FINE.

Yes I signed up, yes I am getting a bunch of traffic from it, yes I have met some really cool people because of it and yes it is worth your time and energy.

Since everyone else is doing it and my draft menu is getting a little low, I too am going to write a glowing review about Entrecard!

Here is what you do. You sign up and upload the image you want for your business card. Once that is done, you have to put the Entrecard widget on your site. From there, any site you visit with the Entrecard widget, you will be able to drop your card. This results in your card showing up in the widget owner's control panel.

There are 2 ways get traffic from Entrecard. Once when other EC users click on your card in their dashboard and two, when people click on the 125 x 125 ad on a site that you are advertising on.

There is a cost for advertising on someone else's site. However you pay with your Entrecard Credits. These credits are earned when someone advertises on your site OR when you drop a card on someone else's widget.

Not that it's any real big deal, well actually it kind of is for me since I am a big fan, but guess who is wants to advertise on The Big Bald Blog? John Chow! Here is a screen shot of his card in my pending file, and yes I approved it.



Bottom line? This is the single most effective (and fun) thing I have participated in that brings traffic in. Some have even started blog contests that are offering Entrecard Credits to the winners.

I have nabbed the RSS feeds from blogs like Sly Bald Guys, Gorilla Sushi, Caveman Conclusion, Marketing Deviant, CK Marketing, Cigar Jack and many others because of it. If you have a blog, head on over and check it out. It's definitely worth doing!

On a side note, I am still seeing BlogRush widgets all over the place, is anyone getting any traffic from that? I know I'm not.

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Wednesday, October 31, 2007

What's The Difference Between Marketing And Advertising?

People often confuse the concepts of marketing, advertising, public relations and branding. Advertising is marketing, public relations is marketing and branding is a result of advertising and marketing. However if you are still confused, I stumbled across a graphical representation on Ads of the World that does a pretty good at illustrating the 4 concepts.

For quite some time I have been a fan of the website Ads of the World. Obviously a large majority of the ads showcased on the site are from "overseas" and some of the ads wouldn't see the light of day here in the states. Nonetheless, it is a great site to see some good creative. ANYWAY, for those of you seeking the answers, here they are.

The difference between PR, advertising, branding and marketing.

Oh yeah, happy Halloween!

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Tuesday, October 23, 2007

A New Look At Advertising



Hello gang, Just got back from God's Country - Wisconsin. Hung out at the cabin for a couple to days to unplug, unwind and recharge. The only advertising I am subject to up in the north woods is the occasional beer sign at the local tavern. So there you have it - the reason for no post on Friday.

I have been thinking about how advertising has taken on many new forms over the last few years. Vehicle wraps are all over the place and now you can see moving billboards driving around various cities. People have even gone to extremes by making their body an advertising space. Certain individuals like Kari Smith and "SundayBrew" Joe are tattooing themselves with logos or websites for certain financial considerations. Some of these dollar amounts are not that impressive. After all, you are going to have this tattoo the rest of your life. For me, it better be a life changing amount of money if I am going to do that. Good grief, Kari had an online poker website tattooed on her forehead for the paltry sum of $10K. I mean are you kidding me? To each his own I guess.

There are other forms of "on body" advertising out there that are much less permanent. I just ran across something called Handvertising. If I understand it correctly, you commit to buy a certain amount of impressions through "handvertising." You send your artwork to HandvertisingUSA and they will make a stamp with your logo or message. "We then give the stamp to our network and it will remain in use until the desired number of “impressions” (hand stamps) is reached" says Mike Brown, CEO of HandvertisingUSA. Apparently, the company has a large network of venues like clubs, bars, fairs, etc that the company has partnered with. Innovative for sure, I would hope the ink lasts longer and looks better than your standard bar stamp.

What have you seen that is new or upcoming forms of advertising? Let me know.

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Friday, October 12, 2007

What's Behind Your Brand?

Contributed by Guest Blogger
Clare Price. Clare is a branding
expert who owns a California based
company called BrandVantage

"It's inevitable. Whenever I speak on branding, someone brings up cattle ranches and branding irons. Ouch! That hurts! Everybody laughs. But there is more to this analogy than meets the eye.

It's a well known fact that we as consumers "brand" ourselves with products from our favorite companies--companies like Starbucks, Ralph Lauren Polo and Coach purses. But it's what's behind that logo that really counts.

Cattle branding had two purposes in the Old West. First, the brand on the cattle identified the owner. You knew at a glance which steers belonged to you. Secondly, it identified the ranch. The size, importance and power of the ranch came from the size and quantity of its herd. Big ranch equaled big important brand. Little ranch equaled little brand. The respect that the cattle ranching community gave the brand came not from the brand symbol on the steer but from the size and power of the ranch behind it.

So what's behind your brand? What is the true size and power of your "ranch." Today when we talk about brand power, we mean brand equity. Your brand is your company's most important asset. Your brand is not just a logo or image; it is a capital asset with real net worth and financial power you can bank on. Brands have equity.

Brand equity is created by your company's ability to change market and customer perception into profits. To tap this brand equity, you must first understand what those perceptions are and how to harness their power so you can use your equity as capital to build your business.

Brand equity is measurable across five dimensions: Value and perceived quality of your product or service; market and customer awareness of your company, product or service; customer loyalty to your brand; market positioning, and competitive advantage...

For now, take a few minutes to think about how your company, product or service stacks up in each of these areas. Rate the following from 1-10 (10 high) for your business today:
  1. Quality—How good are your products/services compared to:
    - Your ideal
    - Your competitors
  2. Perceived value—How well do your customers value your product or service?
  3. Loyalty—How strong is your customer's connection to your product or service?
  4. Market recognition—How well known are you known in your product/service category?
  5. Visibility—How much of your target market knows about you?
  6. Image—How well does the average customer think of you?
  7. Leadership—How much of the available market share have you captured?"
Thanks for the article Clare!

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Thursday, October 11, 2007

I Am Jack's Raging Sense Of Design

As I was making my daily blog rounds, a headline on Seth's blog caught my eye. How to create a great website is what lured me over. I took particular interest in #8, #7 and #1.

"If you hire a professional: hire a great one. The best one. Let her do her job. 10 mediocre website consultants working in perfect harmony can’t do the work of one rock star." How hard are these rock stars to find? This is one area that is particularly difficult right now. But, once you get this person make sure you hang on to them.

"Fire the committee. No great website in history has been conceived of by more than three people. Not one. This is a deal breaker." Design by committee has never worked. One person needs to make the decisions and live with them. Just like when you are designing a logo - there is only one person that needs to be making a decision. If you have 15 people on a design committee, you are going to have 15 different opinions and nothing will ever get accomplished.

Insight is good, clever is bad. Many websites say, “look at me.” Your goal ought to be to say, “here’s what you were looking for.” I couldn't have said it better. After all, isn't this the goal of any website. Properly constructing a site to give searchers the answers to their questions and the information that they are looking for is the key to success. So often this gets overlooked in the rush to make a site look good.

Great Post Seth!

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Friday, October 5, 2007

Marketing Something Controversial

Don Draper from Mad Men

I was watching the show Mad Men last night, which is a fantastic show by the way. Anyway one of the accounts that Sterling-Cooper (the show's ad agency) services is Lucky Strike Cigarettes. Set in the 1960's, the stigma associated with smoking isn't nearly as bad as it is today. However, there is increasing pressure on the cigarette industry from consumer interest groups. The ad execs at Sterling-Cooper are always challenged to show smoking in a favorable light despite public and government pressure.

This type of scenario plays itself out in the real world as well. Often times you are challenged with marketing something that may be unpopular or controversial according to public opinion. However since society has moved toward an accepting and liberal view point, public opinion says that just about everything is acceptable. Given this shift, it's not hard to find someone to market for you. In a post a couple of days ago, I kind of went off the deep end and vented a little bit, but what transpired resulting in that post is exactly what I am talking about. In the 60's if you wanted to promote tobacco it was OK, but to promote an alternate lifestyle, that would be unheard of. Today, if you are on board with the crowd like those that would attend the Folsom Street Fair, it is almost seen as fashionable, but you better not smoke. As a marketer the choices you make about who you represent can effect others.

It's up to you to decide whether or not you want to represent something controversial and how your other clients are going to react. I personally, will always error on the conservative side. On several occasions I have turned down work, that would be extremely profitable, due to it's controversial nature but I am convicted in that way.

What's your thoughts? All money is green and make it how you can or are you selective on the work that you choose to do?

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Friday, September 28, 2007

I Don't Have Any Thing More To Say - Not Really

I don't know what to write about

As I am sitting here with a glazed over look and staring blankly at my computer screen, I can't remember what I was going to write about. I had a great idea last night but, for the life of me, I can't remember it. Then I got to thinking about a post over at ProBloggersMatrix called "How do you come up with all those inspiring ideas for your blog?" I went and re-read that post again and you know what?!? It didn't help. So there you have it. Today is the first time I don't have something witty, semi-insightful or remotely useful to throw your direction.

What I do know, that for the first time since it's inception, The Big Bald Blog has hit over 1200 unique visitors for the month so far and our RSS subscribers continue to grow.

Over the past 4 or 5 months, I have continued to play with the format, the monetization, and other miscellaneous little things in an attempt to make a better blog. In the last month or so, I have also come to the conclusion that, for me, the Blogger platform has run it's course. It was a great start for someone like me who didn't have a clue about starting a blog. However, the big "WP" has so much more to offer. So, once I decide on a theme, I will be making the transition over to WordPress. Other inevitable changes are coming down the pipe, including a domain change. I have always known the importance of branding your blog and when I read a post about the same subject over at John Chow's site, it just sank a little deeper. I have www.TheBigBaldBlog.com registered and will working on the new theme over the next several months. I am not going to make any promises on a launch date or anything, but after having seen John Cow's new theme, I've become inspired.

Well, that's about it. If you have any interesting topics for discussion or would like to write an article for The Big Bald Blog, drop me a line at, the big bald blog at impactmt dot com. Now I feel like Mike Rowe on Dirty Jobs with his plug for content at the end of every show.

Have a great weekend everyone!

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Thursday, September 27, 2007

Television Commercials done right.



Hello Gang! It's my birthday today and I was thinking about taking the day off, laying on my couch and watching some TV. Then I came to my senses.

I have quite a collection of RSS feeds coming into my Google Desktop and a headline caught my interest a while back and I decided to save the post. It was on Charlie Cook's blog. The post was called "7 Reasons Most Video Commercials are a Waste of Money..." He has some very valid points but I think in order better understand TV's effectiveness you have to point out the differences between the types of commercials and the solution for poor creative.

His seven reasons for TV commercials being a waste of money are right on and can all be tied to creative. If you haven't heard it before, I'll say it again - Creative is key. Properly written, designed and executed ads that get the information across in a clever manner are better retained by a viewer.

I think, to better understand the effectiveness of a TV ad, you need break TV commercials down into 3 categories. Understanding that each category has a different delivery style, they all need to start with a good creative foundation to better convey the message

1. Toma ads.
2. Event/promotion based ads.
3. PSA type ads.

Each type of ad has a completely unique message and production needs to understand the specific delivery requirements for each type of spot.

Toma or Top-of-mind awareness ads are commonly the most creative. Developing these type of spots, a creative director, copy writer and a producer can have the most fun. You're not being pressed to get a bunch of time sensitive and/or price point information into 30 seconds. This gives you more time to send your message is a manner that will grab a viewers attention. Since this type of spot usually has a longer "shelf life" you can dedicate more time to production and concepting.

With event or promotion spots you are required to cram sale dates, calls to action, price points, specials and other need-to-know information into a short amount of time. A higher level of creative is often sacrificed to include the necessary promotional information. However, this doesn't mean that production quality has to suffer. Obviously this type of commercial isn't on air very long, but done right it will do its job and drive traffic.

PSA type spots typically deliver a soft sell and heart felt message. Creative for this type of commercial manifests itself in quality production. Properly written copy coupled with compelling visual is the key to success when producing these type of ads.

Properly executed creative needs to be done right. Think it through. Hire a competent creative director, copy writer and production crew. It may cost a little more than having a local network affiliate produce your commercial, but in the long run, you will get a better product.


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Monday, September 17, 2007

Who Should Build Your Website?

wisconsin

I took Friday off and went to God's country in northern Wisconsin to unplug and unwind. This is a picture taken from the deck of the place we went to. I just love it up there!

Anyway, I took some friends with me and, inevitably, the topic of websites came up. One of my friends said, "I am thinking about getting started on a website." We talked about cost, hosting, cost, content, cost, and a mess of other things including why it costs so much to get a "good" website. Obviously he kept getting hung up on the costs. Knowing him like I do, he will find "some guy that knows someone, that works out of his basement, that can do a site for cheap"

I can't tell you how often I have heard someone say, "I know this college kid that is going to build me a website for $500.00, OR I think I'm going to build my own site on Yahoo. At that point, I am torn between saying "Go for it" and educating them about the street called, "Colossal Mistake Ave."

Not building a site with a free or templated service is pretty much common sense to those of us in the business. Dawud Miracle has a pretty good post about owning your own website.

OK fine, so a 20 year old kid in college may know how to code or build a web site using a one of the many WYSIWYG editors available today, but what does he know about business in general or about marketing your company?

Can he or she write the site content? Creating compelling copy that sells your products is essential to online success.

The only reason I bring this up is that we are in the process of building a website for a company that has done the $600 build TWICE now. The worst thing about their last 2 versions was, even if you knew the name of the company, you couldn't find it through a search. Both times the site was built by the lowest bidding college kid that knew a little flash, some html and thought that Front Page was the greatest thing since the invention of "beer pong".

Just remember, good design, good content and forward market thinking is what contributes to the success of your site. Pony up the dough and get your site done right, the first time. The sweetness of the low price is long forgotten when the bitterness of no results is realized.

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Wednesday, September 12, 2007

Viral Marketing Part 3



I "Stumbled Upon" this image somewhere out in cyberspace. How funny is this?

My recent posts Viral Marketing-Part 1 and Viral Marketing-Part 2 talk about the impact that this type of marketing has on the way information is spread. Then a report came out from Jupiter Research saying how viral marketing is not working anymore. So miserable were the reported results of targeted viral campaigns that "only 15% of viral campaigns in the past year achieved the goal of prompting consumers to promote the marketer's message."

The report laid out the demographics most likely to spread messages, the impact of social media, and a host of other factors that contribute to viral marketing and why it isn't working.

HOLD ON A MINUTE HERE!

This isn't what viral marketing is all about. Viral marketing happens all on it's own. You can't force it. Like Seth Godin says: "
True viral marketing happens not when the marketer plans for it or targets bloggers or skateboarders or pirates with goatees, but when the item/service/event is worth talking about." AND, it's going to happen whether you want it to or not. South Carolina's Miss Teen contestant is a prime example with over 14 million views during the past several weeks. Given that kind of exposure, I'm sure she's wanting a "do-over." There was no marketing, no strategic planning, it just happened and people spread the message.

But these are the consequences of something that goes "viral." Those who know the story behind the "Star Wars Kid" understand what I am talking about.

Don't try and take shortcuts in marketing. Market to people that are listening and are fans of your product or service. Make you message extraordinary and people will listen. Identify what you do and your unique selling point and you will do more good than trying to force people to talk about you.

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Friday, September 7, 2007

Ugly Betty Advertising.



Pictured above is a mall ad for the Ugly Betty Show.

This, my friends, is great advertising. A concept like this is what it takes to grab people's attention and allows them remember your message. I know it is cliche', but you need to think "outside the box" in your marketing efforts. Or better yet, like Seth Godin says, "Thinking outside the box isn't nearly as productive as building a bigger one."

If what you are used to doing is becoming common-place, it's time to evolve your paradigm. Marketing outside your comfort zone, will allow consumers to see your business in a new light.

Out of the box doesn't have to be expensive. Simple dimensional mail campaigns or something like billboard extensions are what makes the difference. Good creative is essential for successful marketing. Without it you run the risk of getting lost is the sea of other advertisers.

Like Albert Einstein said: "Insanity: is doing the same thing over and over again and expecting different results." If what you are doing is working; great! If it's not - build yourself a bigger box and explore all the new space.

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Thursday, September 6, 2007

Simple Marketing Made Simple


I was reading a post over at BizzFlip's blog the the other day. They had some general Do's and Don't by which all business owners should live by.

"The Do's

1) Freely give tees and hats to all friends and family.

2) Spend the extra $50-100 ensuring a quality job on anything with your name on it

3) Always have business cards on hand, you never know who you'll run into.

The Don'ts

1) Don't wear wrinkled shirts w/ logo! Wrinkled shirts=Wrinkled business.

2) Curb your road rage when affiliated with your company logo.

3) Go easy on the "Punch" when wearing your logo at public events."

So simple, you say "yeah of course I do that." But do you? So often we get caught up in the big scheme of marketing that we forget about the little things that we can do. Take for example the travel agent who continues to print is own business cards on the perforated business card sheets with his ink jet printer. Or the small business that refuses to get their own domain in favor of having a website on a URL like:

www.anISPprovider.com/businesspages/~mycompanyname.home.asp.

Spend the extra! The extra doesn't have to be much. If you don't have $150.00 to register a domain and host your site for a year, or you don't want to spend the money to have your business cards professionally done, maybe you shouldn't be in business. Like the guys from BizzFlip say "
Spend the extra $50-100 ensuring a quality job on anything with your name on it." Well said gentlemen.

What are the little things that you aren't doing but should be?

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Wednesday, September 5, 2007

Radio's Reign Coming To A Close?


In terms of audio, "by 2008, online advertising spending in the US is projected to surpass radio advertising spending for the first time."

An article by eMarketer "
estimates that US online ad spending will reach $21.7 billion this year, while radio spending will grow only slightly to $20.4 billion."

Granted, the radio listening audience is still very large and can not be discounted. After all, the radio ratings company, Arbitron still has to make money. Surprisingly, in the study Arbitron conceded the fact that radio is less important is people's live than the Internet or TV. "
Data from a number of researchers indicates that traditional radio is losing its significance in people's lives. US adults are spending more time each day on the Internet and watching TV than listening to the radio."

Given these trends, it is critical for the radio industry to adapt quickly in an attempt to fend off the market share loss to the Internet. A lot of progressive radio stations have already integrated the Internet into their broadcast through the use of podcasts and online streaming media. This type of integration gives listeners additional options. However loosing listeners may be inevitable and radio industry may see itself in the same position as the newspaper industry.

The final words of wisdom - "
Marketers should not abandon radio in favor of the Web—they should combine both mediums to take advantage of the unique attributes of both."

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Friday, August 31, 2007

8 out of 10 Americans Now Know What A Blog Is.



A new survey released by Synovate Research shows that blogging has hit the mainstream. Conducted online with 1000 US adults, the survey reveals some interesting facts about a topic that very few knew about and was once thought to be a simple online diary. The findings are quoted below.

"Awareness and usage of blogs, along with people penning their own, strongly correlates to age, with younger people being much more active. Nearly 90% of those aged 25 to 34 know what a blog is, compared to just 65% of those aged 65 and over.

Also, more women than men are bloggers, with 20% of American women who have visited blogs having their own versus 14 % of men.

Loyalty to specific blogs is also fairly strong with 46% of blog readers saying that they visit the same blogs regularly versus 54% who instead usually surf for new and different ones.

As blogs have gained in popularity, so has the frequency with which they’re read. Though the majority of blog readers (39%) view them less than once a month, another 28% visit them monthly, 15% visit them daily and 5% read them several times a day.

Of course, while blog usage continues to grow, so does their attractiveness as a potential marketing tool. In fact, 43% of blog visitors indicated that they had noticed advertisements on blog websites, rising to 61% among those aged 18 to 24. Almost one-third of consumers have clicked on an ad while reading a blog."

Interesting statistics to say the least. Some critics of blogs, the traditional journalists, claim that blogs are fraught with problems. They say that paid or sponsored articles written under contract goes against basic journalism and are void of any merit whatsoever. That being said, this is the very reason that disclosure is critical if you are going to be taken seriously as a blogger. Another negative seen by many is the strong opinion that posts convey.

Whether you like blogs or not, they are a medium that you can not discount as a marketing outlet. If a blog, getting 200,000 visits per month, does a review on one of your products, you are going to get some exposure - good or bad. As the younger generation continues to grow up, blogs are going to increase in importance and frequency. Remember, don't underestimate the power of social media, especially the blog and it's circle of influence.

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Tuesday, August 28, 2007

Britney Spears: Marketing Genius or Moron?

Britney Spears

According to Yahoo, in 2005 AND 2006 Britney Spears was number 1 for overall searches. Yes you read that right. She topped out at the "most searched" for both years. I guess I don't know what to make of that. As a brand, the name Britney Spears has a ton of equity. But wait, is it due to strategic marketing or does she simply fall into the train wreck category shared by fellow intellects, Paris Hilton, Nicole Richie and Anna Nicole Smith(God rest her soul.)

Britney's last album in 2003 initiated her downward spiral making the transition from perky little pop singer to tabloid fodder. I think people have a natural curiosity to view the strange, morbid and abnormally obscene. This is exactly what they are getting from dear ole' Britney. From the shaved head incident and the famous "Britney Spears Giving Birth" Statue by Daniel Edwards to the countless paparazzi photographs of Ms. Spears exposing her naughty bits, our dear girl never ceases to provide material. Countless blogs like What Would Tyler Durden Do, DListed, TMZ, CelebSlam and many others, chronicle Britt's daily blunders and unflattering public appearances. One could even say that Brit keeps them going. Even though she has been in and out of rehab, been in trouble with the law, and continues to be a GREAT mother, she is still worth an estimated 100 Million Dollars. There's no doubt that she has done something right.

Bald is beautiful baby!

There's an old saying that says,"No press is bad press." This is definitely the case for Ms. "Oops I did it again." So continually venturing out, exposing yourself to the paparazzi, and repeatedly giving the celebrity rags exactly what they are looking for, may be a well thought out PR plan. Or is it? The other side of the coin - Brit is proof that you need to protect your brand and make decisions that represent it's virtue. Britney sufferers from the worst kind of brand exposure, as she was released as a “psycho” in the media over the past six months. It goes to show how important reputation management is these days, especially over the Internet.

Stupidity aside, I really think the pop princess has explicitly upheld an image of herself, whether it’s good or bad. She maintains getting her name out to the media with public acts of topless behavior, and annulled mistake marriages. Spears also understands the concept of being flexible and quickly adaptive in the ever-changing world of media. Most celebrities understand that if they are going to survive in the competitive world of entertainment they must evolve and continually re-invent themselves. The public gets very bored with static people and behavior. Staying in front of your consumers, giving them something new or fresh or a regular basis and providing something that they can rely on is the key growing your brand. All this being said...

Britney Spears


Ladies and gentlemen, I give you Britney Spears - Marketing Genius.


Like this post? Feel free to leave your comments and subscribe to The Big Bald Blog!

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Monday, August 27, 2007

The Sale of all Sales


You have heard it a million times. "3 DAYS ONLY" or "1 DAY INVENTORY BLOW OUT" or better yet, "THIS IS THE ONE SALE YOU DON'T WANNA MISS."

Those are all great action words used in scripts and promotional spots for a sale, but with out a true call to action they are worthless.

Let's say that your company is running a "no payment for 2 years" promotion that is designed to drive traffic to your website. The only place they can sign up for the incentive is on your site. But what happens when the prospect gets to your website? What does your sale landing page look like? Have you written compelling copy that elicits a response? Is there a call to action on the page to remind the visitor why they are there?

For most companies in the small business segment, marketing dollars are extremely limited and every day companies across the country are running promotions. Some are effective and some are not. The next time you want toss some dollars into the marketing ring, think about your call to action. Get into the mind of the consumer, do your research and ask yourself if the call to action would motivate your typical customer to act when presented with the promotion. Also ask yourself if you are providing value. If consumers don't see value in your promotion, it will have the same chance of success that the Hindenburg did.

When you need legal help you turn to a lawyer. When you need financial help you turn to a CPA or a financial advisor. Handle your marketing the same way. Surround yourself with professionals that understand marketing and people that can help you responsibly allocate your marketing dollars.

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Thursday, August 23, 2007

Viral Marketing Part 2



Yesterday I wrote about the basics of viral marketing. There is some new information regarding the older generation of online users and shoppers. There is a certain segment of online consumers that has been identified as brand advocates. Findings are showing that over two thirds of brand advocates do their product research online. This niche group of online users are identified by their purchase behavior and their elevated rate of online use. A brand advocate's online use is characterized by their tendency to leave product reviews, and their inclination to leave more negative reviews than most online shoppers. Typically, a brand advocate is someone who will only make a purchase after extensive research has been done. Brand advocates are also more likely to be a subscriber of Consumer Reports.

According to Jupiter Research, this high level of online use suggests that the influential brand advocates should be at the forefront of brand promotion. To the contrary, instead of promoting brands through the use of social media, they are using their online time to do research.

"This group is more likely to read a blog for information rather than create their own; advocacy toward a product or service is most likely to be generated by word-of-mouth. Marketers will have an easier time of attracting more brand advocates if they target this group with the right tactics," said David Schatsky, President of JupiterResearch.
Behavioral and content targeting are likely to attract brand advocates, since more than half of this segment is likely to pay attention to online ads that fit their interests or current activity."

Emily Riley at Jupiter Says, "Brand advocates should not be considered catalysts for a viral campaign or a brand awareness campaign..."

So how do you attract this market segment that neither contributes to, nor is influenced by social media and viral marketing? Jessica Tsai from CRM Magazine says:

  • "Given that 53 percent of brand advocates respond to online advertisement that fit their interests and 29 percent on ads that fit their current activity, behavioral and content targeting are highly valuable.

  • Purchase search keywords that match brand messaging and link to rich product information.

  • Continue to use traditional forms of database marketing such as sweepstakes (response rate of more than 50 percent by brand advocates) and email newsletters (more than 33 percent)."
Even though this market segment can't be considered catalysts for viral marketing, you should never discount the power of an educated brand loyalist. Caution - Opinion Ahead. Whether researchers are willing to admit it or not, brand advocates DO spread information about goods and services that they view as valuable. They may not convey their opinion online, but they spread their knowledge nonetheless. People commonly ask others in their circle of influence when they are considering a purchase. Family and friend's opinions DO contribute to buying decisions.

Again, how do you market to such a niche segment? Because value and quality are big for brand advocates, you should focus your marketing efforts in the arenas of professional product reviews, awards, certifications and dedicated product micro sites that can be viewed as authoritative.

Hmmm, this sounds like some of the commonly accepted strategies that you implement to increase your conversion rate doesn't it?


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Wednesday, August 22, 2007

Viral Marketing Part 1

Marketing IS communication

Defined by Dr. Ralf F. Wilson as: "...marketing that describes any strategy which encourages individuals to pass on a marketing message to others, creating the potential for exponential growth in the message's exposure and influence. "

OK fine, "So what does this mean to me?" you ask. Viral marketing or traditionally "word-of-mouth" advertising, basically means creating awareness through modern forms of mass communication. Word travels fast in our "ever-connected" society through email, text messages, and other forms of electronic communication. These electronic connections combined with the rapidly growing social media phenomenon, have resulted in ideas and concepts communicated faster than we have ever seen.

A simple tag at the end of your email with a special "give away" that directs a person to your website can be considered viral marketing. IF this email gets forwarded to a friend or co-worker the snowball begins or the virus begins it's multiplication.

Take your company's newsletter for example. Let's say you send out a bi-monthly e-newsletter. It has some very informative "how to" tips. This message may get forwarded to your recipient's circle of influence. As a result, 25 people sign up on your website for your newsletter. The real circulation of the information can be ten times more than what your recipient list actually reflects.

Hotmail has largely been recognized as the first example of viral marketing. All email sent via Hotmail was tagged with the simple message, "Sign up for your free email account". Hotmail grew to unprecedented success in the 90's which may have contributed to the spawning many other free email services like Yahoo and Gmail providing expanded services.

So how do you do it? Send an email to your customer base informing them of a "buy one, get one free" special that you are currently running. If the special is of real value and has a true call to action element, it will get disseminated to others.

How many times have you heard someone say, "Hey, ABC company is giving away X if you go in on Saturday"? This is a true example of viral marketing and in most cases can be a low cost/no cost form of advertising.

There you have it. Now you know what some one is talking about when you hear "its gone viral."

Check back tomorrow for Part 2 on viral marketing and the influence that "brand advocates" have on this type of marketing.

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Thursday, August 16, 2007

Internet Ad Spending

According to the IAB, "Internet advertising revenues for the first quarter reached $4.9 billion, representing a 26% increase over the first quarter of 2006..."


Jupiter Research says that it is estimated that online advertising will reach $35.4 billion in 2012.

There is no doubt in my mind that this growth will continue until online ad spending surpasses all other forms of media. Is your company being proactive in your Internet marketing efforts? What is your action plan for advertising in the new mass media?

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Monday, August 13, 2007

What's in a name? Building Brand Equity.

Brand Equity. Defined as the value your brand has in mind of a consumer and is measured by the awareness of your brand.

How much is your company name, logo, product or service worth in the mind of a consumer?
If you don't know, should you?

Take for instance the Nike swoosh. A cross platform brand that instantly conjures up elements of loyalty, endorsers and notions of quality. This little icon cost a mere $35.00 to develop and is now worth just a little bit more than that.

OK, so how do you develop brand equity? It takes time, patience, perseverance and it starts with developing brand loyalty. This is accomplished in many different ways.

Product quality, product satisfaction, price, value, exclusiveness, and promotion all play an important part in your brand loyalty. Once consumers have bought into you and your product(s), keeping them satisfied through followup and continual delivery of quality will build your brand loyalty and ultimately it's equity. However brand equity can have a negative impact.

Take Pennzoil for example. In the 60's, it got a bad reputation being knows the oil that sludged up engines. Most mechanics told people not to use it. Still today, if you ask the older generation of "oil changers" this stereotype continues to exist. This is not the case today as most motor oils are extremely well designed. Nonetheless it had an impact on Pennzoil's sales well into the late 80's and still gets a lot of discussion on automotive boards.

Bottom Line - Build your brand on quality and value. Before you know it, you will be enjoying the fruits of brand loyalty, and as a by-product, brand equity is grown.

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Thursday, August 9, 2007

The 3000 Mile Oil Change Myth Revisited.

In a May post about the 3000 mile oil change myth, I wrote about the frequency that you should actually change your oil and how the 3000 mile rule was actually a well executed marketing plan by Jiffy Lube.

USA Today recently published an article about how the automakers have extended the recommended interval between oil changes. Below is a chart from the article listing the various automakers and when they recommend you change your oil.

When to change your oil

The balance of the article called "Automakers extend intervals between oil changes" outlined why this trend is happening. Improvements in motor oils combined with advancements in car engines allow the oil to last longer between oil changes. Now here is the kicker, according to the article, "Shell Lubricants, which owns the Quaker State and Pennzoil oil brands and operates the Jiffy Lube oil-change chain, long ago abandoned its corporatewide 3,000-mile oil-change message. " To this I say; NOT TRUE. If you go to any Jiffy Lube establishment, they will still put a sticker on your window that tells you to get your oil changed in 3000 miles or 3 months, which ever comes first.

"Whatever the owner's manual recommends should be a starting point for service intervals on oil changes," says Jack McDonald, training development director for Pep Boys, a 593-unit auto-service chain in 36 states. But he says many drivers may fall under the shorter interval of the "severe driving schedule" for stop-and-go, hot weather or heavy-load driving. Oil change indicator lights are designed to take higher-demand driving into account. "It keeps track of how you drive," says Bob Lee, a Chrysler vice president. "

For most people, the "severe driving" condition doesn't apply. People are commuting more and spending more time on the highway. This can't be considered severe. Delivery vehicles and trucks that are towing large campers and construction trailers on a daily basis could definitely fall into that category.

I drive a Chevy Silverado 1/2 ton pickup. I rarely tow anything and most of my driving is done on city streets. I am completely comfortable with the current information available and opt to change my oil every 5000 miles. My truck's computer doesn't tell me to change the oil until well after the 5000 mile mark.

Reduced need for oil changes and engine tuneups come as cars are lasting longer. The median age of cars last year was a record 9.2 years, up from 8.1 years in 1997, R.L. Polk reports. Owners also benefit from reduced maintenance costs for other items. Ford estimates owners can save up to $600 over five years by following the current oil change interval recommendations.

In light of the current information, I guess the myth has been debunked.


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Monday, August 6, 2007

Perspectives on Creativity

Post contributed by
guest blogger Jen Williams; media
consultant and marketing professional.

"I have my best ideas alone.

Yes, I’m all for teamwork and brainstorming sessions. I’m all for taking those great ideas, bouncing them around the conference room, and seeing where they land. But when it comes to coming up with something truly inspired – whether it’s as simple as a name for a promotion or as complex as a new business idea – I do my best work solo.

Everyone has hers or his own opinions about creativity and where it comes from. From Thoreau and Walden Pond to musicians and their muses, art has historically been known as a solitary pursuit. But as art and business have merged into commercial media, many agencies, marketing departments, newsrooms and editorial boards began modifying the creative process to fit popular business models.

So, amid team-building initiatives and group brainstorming sessions, a lot of individual creativity is lost. Research has shown that, despite its popularity, the concept of teamwork is overrated. Team members, one study showed, tend to work about half as hard on a team than they would work on their own. (http://www.info-arch.org/lists/sigia-l/0606/0097.html; http://www.post-gazette.com/pg/06164/697891-28.stm)

Sure, great ideas sometimes hit me out of nowhere, when I’m in the shower or on my morning commute. There’s a lot to be said for the freedom of an open mind, allowed to wander behind a background of white noise. But for me, those random ideas tend to be abstract. Rarely do I have an actual “eureka moment,” when I’m compelled to pull over on the highway’s shoulder to write down that perfect new slogan for the project I’ve been working on.

More often, I’ll be in a meeting during which the team will conclude that this such-and-such needs a new tagline, and six people will look at me expectantly as if I’m going to pull something brilliant out of thin air. Instead, I’ll write down the task assigned and tell them to give me some time.

Then I’ll go in my office, set the phone to go straight to voicemail, turn off my email program, turn up the volume on the radio, close the door, stare at my blank screen a while, and start writing.

Free writing really works for me. When forced to be creative on demand, I find a blank screen especially daunting. I will put whatever words pop into my head on that page, just to have something there. Then I will start making lists. Lists of words I might use in the particular name or jingle or slogan or tagline or print ad. Yes, I’ll even tap into my handy dandy desktop thesaurus (Mac Users: I love Widgets!) and make lists of synonyms for words already on the list. Then I’ll try a
hundred different combinations of all the words on my various lists until something sounds good.

It doesn’t work every time. There are days when I can’t write anything worth a crap to save my life. If I’m at it for more than an hour or so, and the voice mail light is furiously blinking and people are lining up outside my closed office door waiting to talk to me, I’ll probably call it quits for the day and try again tomorrow.

But more often than not, I come up with something not half bad. And maybe, I’ll bring it to the next meeting, and someone on the team will think of some small way to improve it. Or a graphic design to illustrate it. Or a music bed to emphasize it. And then, team creativity kicks into gear and real brainstorming can happen.

But when you create for a living, the real idea has to come from inside you. On your own. It’s not some sort of muse-inspired work of art. It’s your job, and the designer or printer or producer or client doesn’t really care what you were thinking about in the shower this morning. You’re on deadline. Now get to work!"

Whether it is a collaborative effort or a force of one, the bottom line is; great creative is the key to a successful campaign. Without it, your message is just another meaningless diversion in the eyes of a consumer. Thanks for the post Jen.

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Monday, July 30, 2007

Outdoor Advertising...Yay or Nay?

Outdoor advertising can take on many forms. Examples might be billboards, park benches, vehicle wraps, city bus signs and the like. This type of advertising does have its place but must be done correctly. Traditional knowledge agrees that outdoor advertising is not a stand alone media. Rather, it is a support media that adds legitimacy to the balance of your campaign. However, billboards do have a couple of primary uses. One being price point advertising and the other being directional instructions.

A perfect example of price pointing comes from one of the top 3 burger makers in the US, Burger King. When Burger King puts their famous low calorie Whopper on sale for .99 cents, up goes a billboard with their logo, the price, a lovely image of the most succulent morsel to ever hit the sky and the simple copy of "Wow" or "It's Back".

Not very long ago I saw a great example of a directional billboard on University Ave. in Waterloo, Iowa. Located just below the billboard was a pasta establishment. The billboard read; "Giant Meatballs Inside" and had a great big red arrow pointing down at the building.

Granted Burger King has a ton a brand equity, and not everyone can have their restaurant located directly below a 14 x 48 foot billboard, but these are examples of how billboards are done right.

The bottom line to remember. You have 5 seconds or less to grab some one's attention and convey your message with a billboard. On a billboards or other outdoor advertising, less is definitely more. I have seen way to many bus benches crammed with so much information that you would have a hard time reading even if you were stopped at the light for the full duration.

If you decide to place some outdoor advertising, you need to know that there is a lot that goes into the selection process. Location, size, showing, illumination, vinyl vs. paper, cost per impression, total impressions among other things, are all items that need consideration. It has to be done well and done effectively to maximize your ROI. If you have questions or concerns about outdoor advertising, talk to a professional marketing company for direction and effective creative.

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Saturday, July 28, 2007

The "Sometimes on Saturday" Post

Last week I referenced a really good article on bottled water. I just read that Aquafina, a bottled water brand owned by Pepsico, is being forced to change their label to better reflect the true nature of the contents.

The new label will now be required to have "P.W.S." defined somewhere in the print. This stands for "Public Water Supply" or "Public Water Source"

WHAT?!?! It's tap water? You have got to be kidding me.

A group called Corporate Accountability International has been pressuring bottled water sellers to curb what it calls misleading marketing practices. Next on the hit-list is Dasani, owned by competitor, Coca-Cola. At least on the Dasani bottled water website, if you dig deep enough, it says that they "...start with the local water supply, which is filtered for purity..."

According to The Journal News, "Bottled water is teaching an entire generation that water comes from vending machines," said Gigi Kellett, director of Corporate Accountability's campaign against bottled water.

Opponents of bottle water claim that the energy to produce the product and the waste generated by bottled water is damaging our environment. They say that we should really understand that we can get the same water from the tap in most places, eliminating the need for all the plastic bottles.

When I buy bottled water, I guess I never thought to look at the label. Then again, I don't know if it will matter when I find myself thirsty after having just pumped $60 worth of fossil fuel into my truck.

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Thursday, July 19, 2007

How Good is Your Bottled Water?

Bottled Water
"Americans spent more money last year on bottled water than on ipods or movie tickets: $15 Billion" This quote is right out of the most comprehensive article I have ever read on bottled water. I'm not even going to review the article. I wouldn't have anything better to say or have any counter points to bring up, so here is the link and you can read it yourself. Let me know your comments.

BP

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Wednesday, July 18, 2007

Old School Wins The Mail Battle...For Now

Consumers still prefer traditional direct mail
For all of you still wondering if snail mail or e-mail is more effective, there is a new study published by ICR.

Granted, it was conducted by the red inkers at Pitney Bowes and I am assuming that there may be a little bit of a skew in the numbers, but the numbers clearly indicate that consumers prefer TRADITIONAL direct mail over direct email.

The study found that an overwhelming 73% still preferred receiving unsolicited information about products and company services in "snail-mail" format. The number jumps to 86% when asked if about confidential information like banking statements and financial reports.

Here is one statistic reported that makes me think that the numbers are a bit skewed. When asked about disposal of unsolicited mail, 31% of the respondants said that they were less likely to dispose of normal mail. This sort of forces me assume that over 60% (a number conveniently left out) are likely to dispose of the hard mail. However 53% said they were likely to delete an unopened email.

In the end, it appears that U.S. consumers still prefer the "tried and true" traditional mail format. I am sure this may change in the future but when you are contemplating your next mail campaign you might want to stick with what people prefer.

Need help on your next direct mail campaign? Give IMT a call at 319-232-4332

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Monday, July 9, 2007

Social Media And How You Market

There has been a LOT of buzz about Social Media and the influence that it has on people. Social media can include but not be limited to blogs, forums/message boards, podcasting sites, vlogs, and other online communities like Facebook, Second Life, YouTube and Myspace. These online tools allow users to share ideas, opinions, and thoughts with individuals that are typically in the same demographic. This type of online interaction has introduced a new format in which information is disseminated.

Everyone has been trying to figure out how to tap into this social media and better market their business. Even Kraft Foods is getting into the game by dedicating a portion of their marketing dollars to advertising within Second Life. This new outlet for information is why Viral Marketing has had so much industry attention lately.

However, a survey released by Jupiter Research indicates that social media sites are not big contributors to overall sales. Online shoppers prefer information as opposed to entertainment and will gravitate to sites that are seen as an authority. This is why I think that 3rd party information sites, like Consumer Reports, are still extremely valuable. The one thing that the report DID say was that 29% of online shoppers felt that they made better buying decisions after having been on a "social" type website. This is still not enough to persuade me to jump on the social media bandwagon just yet. Granted I am one that will read every review I can find about a product before making a decision on a purchase, but most of these reviews are not on social media sites.

So when you are thinking about trying to tap into the new social media as a way of increasing sales, maybe you should fall back, regroup and find a way to make yourself the authority. Authority and satisfaction are ultimately what equals conversions.


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Monday, June 25, 2007

When and What to Cut

For quite some time I have subscribed to Seth Godin's Blog. I just read a post called "Fall into the Gap." It talks about Gap stores and the recent struggles they've been going through. Seth's post addresses the inappropriate cutbacks that the Gap has been making and he is right on.

Often times when a company is struggling, all they know to do is cut expenses. It's a nasty cycle. You become under-capitalized, cash flow begins to suffer and the owner turns to the only thing they feel they have control over, operational costs. But what is an appropriate cut? Do you cut sales people, close locations, eliminate advertising, what? When a company cuts back on their sales force or customer service, you know they are in a world of hurt and the end may be near. Sales people are the lifeblood of any organization, without them how do you retain and acquire new business? You need to identify your profitable markets, understand what you do best, market effectively, and understand the value of your key people.

I have a friend that owns a business. His one-track minded approach to revenue building is raising prices (regardless of market demand) and trying to figure out how to cut employee salaries. Declining any help that I have offered and after years of this approach, he now has the most expensive product in his market segment and continues to struggle with poor service and bad employees. Sales have continued to decline. I fear the damage that has been done is irreversible and he will never be able to climb out of the hole.

One of the most humbling things that a business owner can do is realize when they are out of their league and can't handle it any more. Once you realize that you don't know it all and you need help, you can surround yourself with people who "know more" than you do. This is when the healing can begin. Too often an owner will ride their pride into the bankruptcy sunset.

Seth said it best: "When your current strategy isn't working, doing the same thing, but just a little less of it, doesn't make a lot of sense..."

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Tuesday, June 12, 2007

BlueStem Winery

BlueStem Winery
BlueStem Winery in Parkersburg, Iowa has just launched their new website and e-commerce store. Specializing in wine and beer making supplies, BlueStem Winery also carries a variety of Iowa made wines and wine accessories.

Wanting to improve online sales, marketability and navigation, BlueStem hired IMT to improve their, already successful, online business. In addition to the new online image, BlueStem Winery now has the capability to update their own site through the use of a content management software.

UPDATE: BlueStem Winery has launched their new blog. It has great information, tip and techniques on wine and beer making. Check it out at http://bluestemwine.blogspot.com/

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Thursday, May 31, 2007

The New Mass Media

According to Jupiter Research 86 million households will have broadband by the year 2012. Statistics are now showing that people are spending as much or more time on the Internet for personal use vs. watching TV. The Internet is where people are going to get news, product information, special pricing, and other consumer related information. People aren't even writing letters to the editor anymore, they are starting blogs.

Did you know that in the US, 69% of consumers are interested in products that allow them to block, skip or opt out of advertising and marketing messages?

So what does this mean to a marketer? It means that you need to position your company as an authority and have the Internet presence to support that position when consumers begin their research. A January, 2007 survey from Accenture finds that the majority of consumers use the Internet to research products but prefer to make the purchase offline. The report said that 67% of consumers prefer to make their purchase in a brick and mortar establishment. This number is much lower than it was just 5 short years ago. Eventually there is going to be a shift in consumer behavior. As the younger generation become consumers, more and more purchases are going to be made online. So what can you do now as a business owner? Make sure you web presence is optimized for maximum conversions. Get the most out of your site when people come to do their research.

Companies that understand and embrace the new mass media will be poised to capture future business as well as the current Gen Y market that is already web exclusive.

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More sales to the same people.

Just a quick post while I am thinking about it.

Did you know that shampoo makers actually increased sales by adding the word "repeat" to the instructions on the bottle?

Next time you are in the shower, take a look at your bottle. Does it say to "repeat?"

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Tuesday, May 29, 2007

Internet Marketing?

Did you know that according to eMarketer Research, online ad spending in the US reached about 16 billion in 2006?

I was reading an article in SalesVantage by Debra Murphy talking about how companies should re-align their marketing budgets to allocate larger percentages to online marketing. Most proactive companies are following this advise.

This notion prompts me to ask what you are doing to build your Internet marketing strategy? "Your online presence can give the impression that your company is far bigger than it really is." This is the beauty of the web. A one person operation working out of their home can create the impression of a large "brick and mortar" company, increasing the perception of competency and reliability.

Debra says, "The Internet has leveled the playing field for businesses of all sizes.... Planned and executed correctly, you can achieve a large portion of marketing online for a reasonable budget. A professionally developed web site and expert content can build credibility for your company faster than traditional methods. Using your web site as an educational vehicle for your prospects makes it easy and convenient for them to learn about what you do, how you do it, and the knowledge you possess. "

Impact Marketing Technologies has helped many businesses get started. When constructing a business plan, the one thing that is often forgotten is the cost of marketing and advertising. When writing your business plan, don't forget to consider the costs associated with letting the world know about your goods and/or services. Where is your geographic market? How are you going to reach them? You're going to reach them with a website. OK; how much does a website cost to develop, host, and promote? Developing your website correctly with functional content, ease of use, viewer functionality, and marketability are all considerations that need to be taken into account.

A lot goes into marketing a website. From pay-per-click advertising to direct consumer marketing.

Always remember that there is a difference between someone who can simply build a website and a marketing company that will properly construct AND help you market your site.

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Thursday, May 24, 2007

Change your oil.

How often do you need to change your oil? Every 3000 miles or 3 months right?

That is what I have been thinking for years. Well apparently the 3000 mile rule is a myth. Every oil company says that their oil will go a lot longer under normal driving conditions. In fact, most late model car manuals say that you can go between 5000 and 10,000 miles between oil changes. I don't know about 10,000 but 5000 I would feel comfortable with. According to a press release from General Motors, they said: "...that changing the oil of a vehicle every 3,000 miles or every three months is probably a waste of time and money. For most people, the standard of 3,000 miles or every three months is too often..."

So what's the point you ask? It's all about marketing. Right now you're thinking I am really reaching. No really, it IS about marketing. Do you know where this "get your oil changed every 3000 miles" concept came from? Jiffy Lube. That's right Jiffy Lube. Not some authority on the viscosity life of an oil or some independent test firm.

At some point about 20 years ago, when conventional wisdom said to change your oil every 5000 miles, Jiffy Lube came out and started putting the little sticker on your windshield that directed to you to change your oil every 3000. Positioning the 3000 mile oil change as "cheap insurance", the lube masters convinced an entire generation to change their oil almost twice as often as it needed to be. Now, I consider myself to be a pretty savvy consumer and know more about cars than most. That being said, I too have fallen victim to the marketing (yes I said marketing) of one company who is no more of an authority on petroleum products than I am. This, by the way, is an excellent example of viral marketing.

Considering the tremendous impact this marketing has had on a generation, my hat goes off to Jiffy Lube for a job well done.

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Tuesday, May 22, 2007

Ford Headlights

Driving to the office today, I saw a really nice Mustang. It looked like the owner had spent a lot of time customizing it. Then I saw the headlights. DOH!

Ever notice that Fords, regardless of model, seem to have problems with moisture getting into their headlights? This has been going on for about 20 years or so and is a really irritating thing for me. About 15 years ago, I had an 88 Tempo. The moisture in the headlights got to be so bad that it actually started blowing the bulb. Eventually I figured out where the leak was coming from and sealed it up.

This defective moisture seal is a huge topic on discussion boards. I don't understand why Ford can't figure this out and design some kind of new headlight. I believe that Ford has to know about it. Chevy and Dodge don't typically have this problem.

This is a prime example of a company not knowing or not caring about a problem. Ford, like the other auto manufacturers, sends out surveys to their customers. They should be asking a different question that covered something about leaking headlights.

So where am I trying to go with all of this? I am feebly trying to make a connection between your business and what your customers think. The best way to do that is to constantly ask their opinion on how you are doing with "Customer Service Surveys" on the web or in a hard format. Without this type of feedback device in use, you have no way of finding out about the unsatisfied customer. They simply will not tell you. However, the will tell other people. A happy customer will tell someone about you, an unhappy customer will tell 10 "someones" about you. The good is nice to get but the bad is what you need to get.

Everyone you do business with gets a survey, no one gets left out. We have designed countless customer retention programs and surveys for out clients. Here is the obviously shocking part, 100% of the time our clients get "need-to-know" information that ultimately helps their business grow. Take the time to measure yourself and see where you really are.

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Monday, May 14, 2007

Slipstream Marketing?

"Dr. Max Sutherland, a Marketing Psychologist and Professor at Bond University, has written about a concept he refers to as 'slipstreaming.'... The clever implementation of slipstream style marketing campaigns can allow you to blow by your competition by using the momentum of well-known and instantly recognizable campaigns. Slipstreaming references a collective audience memory, a kind of shared consciousness. Skillful execution draws ínstant recognition and an "Oh I Get It!" reaction without a lot of wasted setup or groundwork. "Give Me The Same Thing, But Different!"" *Credit SitePro News

I went on an advertising pitch recently. After doing some research on the competition and what they were doing differently, we presented our findings to the prospect. When it was all said and done, the head of the department said that they were not interested in what XXXX was doing. Wow, very interesting. That is like saying that Pepsi is not interested in what Coke is doing or Ford is not interested in what Chevy is putting on the street. I am glad to say that we didn't get the account.


Slipstream advertising can take many forms the article says. Imitation in the form of voices, caracter likeness, play on words, comedic product flaws, mocking famous endorsments and the list goes on and on. Saturday Night Live does this all the time by taking current events (public awareness) and twisting them into a message.

The concept behind what Dr. Sutherland calls slipstreaming, is to do what "they" are doing but only different and better. With the understanding that "me too" advertising doesn't work, the key is to figure out how to make your version different but still memorable using the existing awareness. I once heard that every movie that can be made has been made and we are just spinning out different version of the same thing.

If you perform your slipstream marketing correctly, it can be innovative and memorable. If done poorly, it comes off like "me too" advertising and extremely lame.

Its all about creative. Its all about IMPACT.

Call Impact Marketing Technologies today for more information on how you can take your marketing to the next level. 319-232-IDEA

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Thursday, May 10, 2007

People still buy from People

Sales people still have the impression that they are buying a product or service from their company. Not true. People are buying from you, the sales person. You can have the best service or product available but if the customer doesn't like you, trust you, or understand you, it is over before it begins.

I know sales people that have called on companies for years before the needed trust was established. Once you have the rapport, once you have their confidence, once you have their trust, then and only then, can you have their business.

Customers perceive your worth based on results and the value that they feel they are getting. I have dealt with companies that could give me their service free of charge and I still wouldn't use them.

Lawn care companies are always calling me in an attempt to get me to relinquish my lawn care. However, what they never bother to ask about and what they don't know is that I like to do it myself. Still they continue to call every year and I say no. Now, if they came to me with a consultative plan that outlined the proper fertilizer, seed and aeration schedule, I may purchase their services and potentially some product from them given that it was priced competitively.

When dealing with prospects, make sure you do your diligence in research, fact finding. If you are not asking the right questions or you are not digging deep enough. You can never be a true solution provider. Establish yourself and your company as the authority in your industry and position your self as a "go-to" person. If people like you, trust you, and see value in what you do, your have conquered one more step in building your business.

For more information on how you can take your business to the next level contact Impact Marketing Technologies at 319-232-4332 for more information.

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Wednesday, May 2, 2007

Top 10 Sources for Web Traffic

I was just reading an article in SEO News, that there are a few sites out there that will generate massive amounts of traffic if your site is listed. Well no kidding. Anyone who has been "slashdotted" knows what kind of impact a link on a massive traffic site like Slashdot.com can have on your traffic.

However they were saying that as Web 2.0 increases in popularity, tagging everything in your site will become increasingly important. This includes alt tags, image file names and links. We all know how important keyword density is in content and this article just reaffirmed that for me. A properly written site can make the difference between indexing well in 3 months or the engines never finding you.

Some of the other items that they mention are...
  • Web press releases
  • Blogging/Forum Questions
  • MSN Live
  • Published in ezines
But what do you do when you get them to your site? That is the big question. You need to have a reason for the people to come back and you need to have some utility for them while they are there. If you site is nothing more than brochure online, then it may get tossed away just as easily.

The article also talked about Squidoo.com. Admittedly I had never heard of it so I went to check it out. Not much to peak my interest but it does get a ton of traffic and some are saying that it is the next YouTube.

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